Websites have changed the way we live and work. They’ve changed the way we shop for clothing, watch movies and plan vacations. When we interact with the internet, a lot of the things we do are commercial — we buy things and we’re advertised to. But the internet has also…

Imagine that you’ve just moved to a new state and you need to get a new driver’s license. You go online to find your new state’s requirements and make it to the Department of Motor Vehicles website. You discover that the DMV doesn’t actually oversee driver’s licenses like your previous…

We’ve all stared at a Google Analytics dashboard and had no idea what was even remotely interesting about it. Okay, we know our bounce rate and how many people visited our site compared to last month — so what? It’s also pretty likely that you’ve been in a meeting where…

To start, I need to say that this article was written with the assistance of AI. It was not completely written by an AI (I’ll go into the details a little later on), but in creating this article, I wanted to illustrate both the promise of new AI-based tools and…

The primary aim of website accessibility is to make the internet usable by everyone. While that often includes considering the experience of people browsing the web with assistive technologies like screen readers or alternative input devices, website accessibility also applies to people accessing the internet with a slower connection or…

tl;dr: We’d like to make authoring experiences simpler, take a quick survey to help shape a better experience. Over the years and across our range of experiences working with websites, we have heard a lot of horror stories about site management and editing — we’ve even personally lived through our…

As we become more and more reliant on the internet for virtually every part of our daily lives, the complexity of maintaining website security becomes even more daunting. But just because it’s daunting doesn’t mean we can simply ignore it or assume that it’s someone else’s responsibility. As a digital…

User Research can seem inaccessible and overwhelming. With so many different methods to consider, tools to use and questions to ask and answer, it can be hard to figure out where you start. As a digital product agency, user research is a big part of our process of defining, designing…

There is a phrase that I hear often enough that it has become somewhat the bane of my professional existence: “It’s just B2B…” It usually sounds like the speaker intends to finish the line with some version of: “so it doesn’t have to look good” or “so it doesn’t have…